Terms & Conditions



These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of Moorswood's [privacy policy / cookies policy].


1.1. These are the terms and conditions of sale of Moorswood Limited (trading as Moorswood), whose registered office is at 3 Lower Brookfield Terrace, Lustleigh, TQ13 9TP, United Kingdom. Registered in the Uk with Company Number 10723359.

These terms apply to all online purchases of Moorswood goods made using www.moorswood.com. We recommend that you read this document carefully before placing your order.

1.2. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

2. Your Order

2.1. Every order you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The final details of your order will be set out on the “CHECKOUT” page prior to proceeding to the “PAYMENT” page. After the authorisation of your debit card or credit card, we will send you an email confirming receipt of your order, detailing the products you have ordered together with an order number. This email is not an order confirmation or order acceptance from Moorswood. We reserve the right to cancel any order and/or refuse access to the website. It is your responsibility to inform us immediately if there are any errors in your order.

3. Product Guarantee

3.1. Moorswood offers a limited 5 year guarantee against possible defects in materials and craftsmanship of all products. The guarantee starts from the date the product was purchased. In the event of a defect arising during the guarantee period, please contact Moorswood by email at laura@moorswood.com.

3.2. Moorswood will repair your product, or replace it with a similar product, free of charge. When making a claim, you will need to provide your original dated receipt or invoice from Moorswood, from the trade fair, shop or website where the product was purchased.

3.3. This guarantee does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or normal wear and tear.

3.4. This guarantee does not cover the cost of returning the product to our nominated repairs location.

3.5. For further details on our returns policy, please visit our RETURNS section on this site.

4. Price & Payments

4.1. The price that you pay for the product will be the price that is displayed on the website at the “CHECKOUT” stage. All final prices are quoted in UK Pounds Sterling and are inclusive of value-added tax (VAT) and our standard delivery charges.

4.2. All purchases are inclusive of Value Added Tax.

4.3. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of such products may change from time to time.

4.4. We will take payment from your debit or credit card after you confirm the “PAYMENT” stage of the order. We accept payment with Visa, Mastercard, Maestro and PayPal. If we are unable to supply the product that you have ordered, we will contact you by telephone and/or e-mail to offer you either a full refund or a substitute product. If we do not receive a response from you within 7 days of our first attempt to contact you, we will refund the total amount we deducted from your debit or credit card.

4.5. We will endeavor to ensure that all prices on our website are accurate. However, pricing errors may occur. If an error is found in the price of the product you have ordered, we will contact you as soon as possible. If a product′s correct price is lower than the price stated on our website, we will charge the lower amount to your debit or credit card and send the product to you. If a product′s correct price is higher than our stated price, then we will give you the option of either continuing with your purchase at the correct price or cancelling the order affected by the error. We will deem the order cancelled if we do not receive a response from you within 7 days of our first attempt to contact you. In such a case, we will refund the total amount we deducted from your debit or credit card.

4.6. For deliveries outside of the UK and the European Union, you may be required to pay import duty, custom charges or other local taxes. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Moorswood Limited cannot be held responsible for the payment of any of the above mentioned charges.

4.7. We reserve the right to make changes to these Sale Terms at any time. You will be subject to the Sale Terms in force at the time you place your order with us.

5. Delivery

5.1. We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours. We may employ a third party company as our carrier to make these deliveries.

5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, dispatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control.

5.3. The delivery costs, as quoted, are for your account. A delivery charge will be added to your order prior to acceptance, and will be paid by you. For special delivery, please check our DELIVERY section.

6. Your Right Of Cancellation

6.1. Under the United Kingdom′s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any of the Goods within 14 working days of delivery. A working day is any day other than weekend and bank or other public holidays.

6.2. We are obliged to exchange the goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Goods to us in the same condition that they were delivered.

6.3. For your own protection, we recommend that you use a recorded delivery service. You are responsible for the cost of returning the Goods to us, unless we delivered the items to you in error or the Goods are faulty.

6.4.  If you choose to exercise your right of cancellation after the Goods have been delivered to you, please return the item(s) to Moorswood Ltd, 3 Lower Brookfield Terrace, Newton Abbot, Devon, TQ13 9TP. Wherever possible, you should package the unused goods securely in the original packaging.

6.5.  If you do not return the Goods as required by this Contract, we may charge you a sum not exceeding the direct costs of recovering the Goods.

License to use website

Unless otherwise stated, Moorswood and/or its licencors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or images from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must NOT:

  • republish material from this website (including republication on another website);

  • sell, rent or sub-license material from the website;

  • show any material from the website in public;

  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]

  • [edit or otherwise modify any material on the website; or]

  • [redistribute material from this website [except for content specifically and expressly made available for redistribution].]

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our site, and in the materials published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

If you’d like to print off a copy, or download any extracts of any pages from our site for your personal reference, we’d be delighted. Whenever you refer to our site and this printed or downloaded material, please can you make sure you acknowledge ourselves as the authors of the materials, which also helps spread the word about Moorswood. None of the materials or part of the materials on our site can be used for commercial purposes without us providing you with a license to do so.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Moorswood's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Moorswood's express written consent.

Restricted access

Access to certain areas of this website is restricted. Moorswood reserves the right to restrict access to other areas of this website, or indeed this entire website, at Moorswood's discretion.

If Moorswood provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Moorswood may disable your user ID and password in Moorswood's sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Moorswood a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Moorswood the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Moorswood or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Moorswood reserves the right to edit or remove any material submitted to this website, or stored on Moorswood's servers, or hosted or published upon this website.

Notwithstanding Moorswood's rights under these terms and conditions in relation to user content, Moorswood does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Moorswood makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Moorswood does not warrant that:

  • this website will be constantly available, or available at all; or

  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability

Moorswood will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;

  • for any indirect, special or consequential loss; or

  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Moorswood has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Moorswood's liability in respect of any:

  • death or personal injury caused by Moorswood's negligence;

  • fraud or fraudulent misrepresentation on the part of Moorswood; or

  • matter which it would be illegal or unlawful for Moorswood to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Moorswood has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Moorswood's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Moorswood's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Moorswood.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforce-ability of the other provisions of this website disclaimer.


You hereby indemnify Moorswood and undertake to keep Moorswood indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Moorswood to a third party in settlement of a claim or dispute on the advice of Moorswood's legal advisers) incurred or suffered by Moorswood arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

Breaches of these terms and conditions

Without prejudice to Moorswood's other rights under these terms and conditions, if you breach these terms and conditions in any way, Moorswood may take such action as Moorswood deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Moorswood may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Moorswood may transfer, sub-contract or otherwise deal with Moorswood's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, together with our Privacy Policy and Cookies Statement constitute the entire agreement between you and Moorswood in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the law of England and Wales, and all disputes arising to these terms and conditions (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the English and Welsh courts.

Registrations and authorisations

Moorswood is registered with ACID Anti Copying in Design. 

Moorswood's details

The full name of Moorswood (trading name)  is Moorswood Limited.

Moorswood's registered address is 3 Lower Brookfield Terrace, Newton Abbot, Devon, TQ13 9TP.

You can contact Moorswood by email to hello@moorswood.com.


This document was created using a Contractology template available at http://www.contractology.com.